How long is the delivery time?
Our warehouse is located in California, and we use FedEx and UPS for delivery. The specific delivery times are as […]
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Coupon usage issues
I. New Customer Coupons:Display a registration popup on the homepage. After users provide their email addresses, they receive a coupon
How can I change my delivery address?
If the package is shipped and it is on the way, please contact the carrier to correct the delivery address.
How do I change or cancel my order after I’ve placed it?
We will accept changes or the cancellation of your order for items that have not been processed by US warehouse
Is your website secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our
How will I be refunded?
The refund will go back onto the original payment method you used to place the order with us and will
What can I do if the carrier lost my package?
This rarely happens however if this situation was to arise, please contact our customer service with your order number, we
The item never arrived (lost in transit), what shall I do?
No worries, please contact our customer service with the order number and we will investigate and if the courier lost
I’ve placed an order from you, what if some parts are missing when it arrives?
Take a photo or shoot a video and send us an email at support@atunushome.com and advise which part is missing,
I’ve ordered your product, what if something is broken or the item is wrong when it arrives?
It’s better to take a photo or video of the packaging when you receive the goods. If there’s something broken,
What should I do if I buy too much?
If the customer buys too many products, they are generally required to pack the products back into the original packaging,
What should I do if the price is lower after I buy the product?
30-day price guarantee, corresponding discount refunds will be given for promotional offers
