Our warehouse is located in California, and we use FedEx and UPS for delivery. The specific delivery times are as follows:
In-stock items: 3-10 days (delivery time varies depending on distance)
Backordered items: 4-8 weeks
Custom orders: 8-10 weeks
I. New Customer Coupons:
Display a registration popup on the homepage. After users provide their email addresses, they receive a coupon immediately on the thank-you page, and the coupon is also sent to their email.
On the checkout page, after adding items to the cart, users can click “Have a coupon?” to enter the coupon code, click “Apply” to use the discount, and proceed to complete the checkout.
II. Abandoned Cart Coupons:
If a user adds items to the cart but does not proceed to the next step after a long time, the system automatically sends a recovery email with a coupon.
The coupon usage process is the same as for new customer coupons.
III. Existing Customer Email Coupons:
Weekly marketing campaigns tied to holidays or special events are sent to existing customers via email, including coupons.
If the package is shipped and it is on the way, please contact the carrier to correct the delivery address. If the package hasn’t been shipped yet, please contact us ASAP with your new delivery address.
We will accept changes or the cancellation of your order for items that have not been processed by US warehouse yet. If the items are dispatched but you haven’t received the package, please tell the carrier and refuse to pick up the package, and then contact our customer service via email or call to change or cancel your order. However, service charge will be involved and you can refer to Returns and Exchanges for more details.
*Please Note In-stock merchandise typically ships within 2–3 business days from the time an order is processed. Custom products are made just for you and therefore cannot be canceled.
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.
The refund will go back onto the original payment method you used to place the order with us and will be paid back to you via a return transaction (within 5-10 business days depends on the paying channel).
This rarely happens however if this situation was to arise, please contact our customer service with your order number, we will address the issue and issue full refund if needed.
No worries, please contact our customer service with the order number and we will investigate and if the courier lost the item, we will issue a full refund.
Take a photo or shoot a video and send us an email at support@atunushome.com and advise which part is missing, we will confirm your issue and send the missing parts with our courier partner.
It’s better to take a photo or video of the packaging when you receive the goods. If there’s something broken, please contact our customer service representative Bella at support@atunushome.com with photos or videos, and we will figure out a solution.
If the customer buys too many products, they are generally required to pack the products back into the original packaging, take photos and send them to support@atunushome. The customer will be responsible for the shipping fee after review to ensure that the products are returned in a safe state.
We will return the remaining order amount within 2-3 working days after we receive the products and check that the products are in good condition, and deduct the return shipping fee.
30-day price guarantee, corresponding discount refunds will be given for promotional offers
Our warehouse is located in California, and we use FedEx and UPS for delivery. The specific delivery times are as follows:
In-stock items: 3-10 days (delivery time varies depending on distance)
Backordered items: 4-8 weeks
Custom orders: 8-10 weeks
If the package is shipped and it is on the way, please contact the carrier to correct the delivery address. If the package hasn’t been shipped yet, please contact us ASAP with your new delivery address.
This rarely happens however if this situation was to arise, please contact our customer service with your order number, we will address the issue and issue full refund if needed.
No worries, please contact our customer service with the order number and we will investigate and if the courier lost the item, we will issue a full refund.
Take a photo or shoot a video and send us an email at support@atunushome.com and advise which part is missing, we will confirm your issue and send the missing parts with our courier partner.
It’s better to take a photo or video of the packaging when you receive the goods. If there’s something broken, please contact our customer service representative Bella at support@atunushome.com with photos or videos, and we will figure out a solution.
If the customer buys too many products, they are generally required to pack the products back into the original packaging, take photos and send them to support@atunushome. The customer will be responsible for the shipping fee after review to ensure that the products are returned in a safe state.
We will return the remaining order amount within 2-3 working days after we receive the products and check that the products are in good condition, and deduct the return shipping fee.
30-day price guarantee, corresponding discount refunds will be given for promotional offers
I. New Customer Coupons:
Display a registration popup on the homepage. After users provide their email addresses, they receive a coupon immediately on the thank-you page, and the coupon is also sent to their email.
On the checkout page, after adding items to the cart, users can click “Have a coupon?” to enter the coupon code, click “Apply” to use the discount, and proceed to complete the checkout.
II. Abandoned Cart Coupons:
If a user adds items to the cart but does not proceed to the next step after a long time, the system automatically sends a recovery email with a coupon.
The coupon usage process is the same as for new customer coupons.
III. Existing Customer Email Coupons:
Weekly marketing campaigns tied to holidays or special events are sent to existing customers via email, including coupons.
We will accept changes or the cancellation of your order for items that have not been processed by US warehouse yet. If the items are dispatched but you haven’t received the package, please tell the carrier and refuse to pick up the package, and then contact our customer service via email or call to change or cancel your order. However, service charge will be involved and you can refer to Returns and Exchanges for more details.
*Please Note In-stock merchandise typically ships within 2–3 business days from the time an order is processed. Custom products are made just for you and therefore cannot be canceled.
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.
The refund will go back onto the original payment method you used to place the order with us and will be paid back to you via a return transaction (within 5-10 business days depends on the paying channel).
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