Cloud Sofa

I. New Customer Coupons:
Display a registration popup on the homepage. After users provide their email addresses, they receive a coupon immediately on the thank-you page, and the coupon is also sent to their email.
On the checkout page, after adding items to the cart, users can click “Have a coupon?” to enter the coupon code, click “Apply” to use the discount, and proceed to complete the checkout.

II. Abandoned Cart Coupons:
If a user adds items to the cart but does not proceed to the next step after a long time, the system automatically sends a recovery email with a coupon.
The coupon usage process is the same as for new customer coupons.

III. Existing Customer Email Coupons:
Weekly marketing campaigns tied to holidays or special events are sent to existing customers via email, including coupons.

We will accept changes or the cancellation of your order for items that have not been processed by US warehouse yet. If the items are dispatched but you haven’t received the package, please tell the carrier and refuse to pick up the package, and then contact our customer service via email or call to change or cancel your order. However, service charge will be involved and you can refer to Returns and Exchanges for more details.

*Please Note In-stock merchandise typically ships within 2–3 business days from the time an order is processed. Custom products are made just for you and therefore cannot be canceled.

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.

The refund will go back onto the original payment method you used to place the order with us and will be paid back to you via a return transaction (within 5-10 business days depends on the paying channel).