Atunus Home Return & Refund Policy

At Atunus Home, we want every customer to be satisfied with their purchase. If you’re not happy with your order, please review our return and refund policy below.

1. Return Window

You may request a return or exchange within 30 days of receiving your item.

2. Product Condition

To qualify for a return:

Items must be unused
Items must be returned in their original packaging
Items must be in resalable condition without damage or signs of assembly

3. Non-Returnable Items

We do not accept returns for the following:

Items without original packaging
Custom-made or made-to-order items
Items that have been assembled and not disassembled
Items that are damaged or altered, affecting resale

4. Refund Process

Once we receive and inspect your return, we will send you a confirmation email. You will also be notified whether your refund is approved.

If approved:

Your refund will be processed to your original payment method
You should receive the funds within 5 business days after refund confirmation

5. Return Shipping Costs

If the return is not due to a product defect or quality issue, you are responsible for the return shipping cost.

6. How to Request a Return

To begin a return or exchange:

Email us at support@atunushome.com
Include your proof of purchase (such as order number, confirmation email, or invoice)
State the reason for return and include clear photos of the item

After reviewing your request, we will reply with a confirmation and instructions on how to proceed.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

We may request photos or videos of the issue.

If approved, we will offer a replacement, repair, or full refund at no extra cost to you.

8. Refund Exceptions & Partial Refunds

Items returned in damaged condition, missing components, or without proper packaging may be subject to a partial refund or restocking fee of up to 25%, depending on the extent of the issue.

9. Items Marked “Final Sale”

Items marked “Final Sale”, “Clearance”, or “Non-Returnable” on the product page are not eligible for return or refund.

10. Processing Timeline

Please allow up to 7 business days from the date we receive your returned item for us to inspect and process your refund request.