FAQs（FREQUENTLY ASKED QUESTIONS)

We highly recommend starting with our Basic Consultant tier, which is completely FREE for Furniture Selection. This complimentary service provides expert product guidance to help you choose the right pieces for your space.

However, if you need a more advanced service—such as providing a detailed CAD Layout and ensuring the furniture highly matches your specific living style and home details—you can choose our premium Designer level. Learn more in Design & Planning

Additional services such as custom manufacturing, sample shipping, installation, or on-site measurement (where available) will only incur charges after your approval.

Select and order the design service that best suits your project. Our team will contact you within one business day to discuss your space, needs, and next steps.

In the meantime, please prepare:

Your floor plan or room dimensions

Photos of your space

Preferred styles and functional needs

Your budget

Inspiration images, if available

Based on the information provided, our design team will create a personalized proposal. You can request revisions within the scope of your selected service before final approval. Furniture production begins only after you have approved all specifications.

We provide customization services for a full range of furniture, including personalized modifications to any existing products on the Atunus Home website. Simply provide us with your sketches, Pinterest references, CAD drawings, or 3D models. Our designers and engineers will then translate your ideas into production-ready drawings for your final approval.

For custom furniture, we can also provide:

Production progress

Quality inspection photos

Packing confirmation

Shipping updates

Yes. Fabric swatches, wood finishes, stone samples, and hardware samples are available upon request. Please note that a nominal fee applies to cover processing and shipping.

Typical production takes 3-5 weeks after design approval.

International shipping usually requires an additional 5-8 weeks, depending on destination and shipping method.

Buying piece-by-piece often leads to massive "hidden trial-and-error costs"—like size conflicts, mismatched styles, and the hassle of expensive returns.

Through our Complete Space Thinking, Atunus’s professional ASID designers have pre-coordinated these Room Sets with flawless proportions and harmonious styles.

By choosing a set, you get a cohesive, designer-level space immediately, saving you from decision fatigue and the expensive risk of buying the wrong piece.

We make every effort to accurately display the finish colors and textures of our products, though slight variations can occur depending on your monitor's display settings. To help you choose with confidence, we offer professional Design Support to answer any questions about color nuances and provide cohesive furniture matching solutions. If you require more advanced space coordination, please explore our Design & Planning services.

We accept all major global credit cards, including Visa, MasterCard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay.

For a seamless checkout experience, we also support digital wallets such as PayPal, Apple Pay, Google Pay, Amazon Pay, Venmo, and Shop Pay.

Additionally, we offer flexible "pay over time" options through Shop Pay Installments (powered by Affirm, subject to eligibility: https://www.affirm.com/licenses). All transactions are securely processed in USD.

Orders paid via credit card will ship once full payment is received. If you choose Shop Pay Installments, your order will be dispatched as soon as your payment plan is officially approved and processed.

This depends on your order type and its fulfillment status.

Standard Orders: You can cancel your order for a full refund at any time before you receive your "Your order is on the way" shipping confirmation email.

Custom Orders: Because each custom piece is tailored exclusively for your space, production begins immediately upon order placement to meet our precise schedules. Therefore, these personalized orders are crafted specially for you and cannot be canceled or modified once placed.

Yes. As long as your order has not yet shipped, you can update your contact information and shipping address. Please email our support team at support@atunushome.com to request any changes.

We offer free standard shipping across the 48 contiguous United States. For deliveries to Alaska, Hawaii, or international destinations, please email us at support@atunushome.com for a custom shipping quote prior to ordering.

In-stock products

Small Parcels: Delivered via FedEx or UPS Ground around 5–8 business days.

Large Collections (LTL & Freight): Room sets and heavy items are shipped via specialized freight carriers around 10–15 business days.

Custom furniture

Please allow a dedicated manufacturing lead time of 4–12 weeks before your order is prepared for shipment.

Our White Glove Delivery service ensures a seamless experience by professionally coordinating your delivery, unboxing items directly in your designated room, removing all packaging debris, and guiding you through condition verification upon arrival.

We offer free standard shipping across the 48 contiguous United States. (Please note: We are unable to deliver to APO/FPO/DPO addresses). To ensure a seamless shipping process, please verify your precise address at checkout, as delivery locations cannot be altered once your order enters our freight network.

Surcharge Areas: For shipments to Hawaii, Alaska, or international destinations, please enquire our support team at support@atunushome.com for a custom shipping quote prior to placing your order.

Atunus offers a 30-day return window starting from the date of delivery. We encourage you to accept your shipment so that you can evaluate its quality at your own pace. While we are unable to accommodate delivery refusals, this protocol ensures we can maintain the highest level of service and provide dedicated support for any legitimate needs or concerns you may have. See more in RETURNS, EXCHANGES & REFUNDS

At Atunus, we provide a 5-Year Limited Warranty on all new furniture, covering manufacturing defects in materials and workmanship from the date of delivery. More details in 5-YEAR LIMITED WARRANTY