SHIPPING AND DELIVERY

Welcome to Atunus. We make every effort to deliver your multi-piece order together to protect the integrity of your furniture set. However, due to various logistical factors—such as carrier processing or multi-warehouse fulfillment—your items may occasionally arrive in separate shipments. Please review our timeline-based shipping and delivery guidelines below so you know exactly what to expect at every step of your journey with us.

A. BEFORE YOU ORDER: SHIPPING LOCATIONS & COSTS

Where We Ship: We offer free standard shipping across the 48 contiguous United States. (Please note: We are unable to deliver to APO/FPO/DPO addresses). To ensure a seamless shipping process, please verify your precise address at checkout, as delivery locations cannot be altered once your order enters our freight network.

Surcharge Areas: For shipments to Hawaii, Alaska, or international destinations, please enquire our support team at support@atunushome.com for a custom shipping quote prior to placing your order.

 

B. ONCE YOUR ORDER IS PLACED: PROCESSING & CANCELLATIONS

Order Processing: Orders for in-stock items are typically prepared for shipment within 2 business days following payment confirmation. Our fulfillment operations run Monday through Friday, excluding major public holidays. Orders placed during weekends or holidays will begin processing on the following business day. For Pre-Order items, processing times may vary. Please refer to the estimated shipping dates on the product page or contact support@atunushome.com for updates.

Before Dispatch: Standard orders can be canceled for a full refund provided you have not yet received the "Your order is on the way" email.

Custom & Wholesale Orders: To meet our stringent timing and quality standards, production commences immediately upon order placement. Consequently, all custom and wholesale merchandise is final sale and cannot be canceled. Please allow a dedicated manufacturing lead time of 4–12 weeks before your order is prepared for shipment.

 

C. ON THE WAY: TRANSIT, METHODS & TRACKING

Our delivery approach is designed to minimize transit damage, while we make every effort to ensure you receive your complete space in delivery.

Shipping Methods & Timelines

Small Parcels: Delivered via FedEx or UPS Ground around 5–8 business days.

Large Collections (LTL & Freight): Room sets and heavy items are shipped via specialized freight carriers around 10–15 business days.

Tracking Your Shipment

Upon dispatch, full tracking details will be sent to your email. For our unified room set deliveries (LTL/Freight), our specialized carriers monitor your shipment's progress and will personally call you to arrange a convenient delivery window once the items reach your local terminal.

 

D. DELIVERY DAY: ARRIVAL & ACCEPTANCE

White Glove Delivery (WGD) Protocol

To ensure your items arrive safely and efficiently, your order may be split into multiple shipments. We take every precaution to minimize transit damage. Here is what you can expect from our upgraded delivery service:

a. Scheduled Arrival: Our specialized team will coordinate a delivery window in advance. On the day of delivery, the carrier will contact you via phone or text prior to arrival.

b. Placement & Unboxing: We will carefully place the heavy cartons directly into your designated room, unbox your items, and remove all packaging debris from your home.

c. Condition Verification: Upon arrival, please take a moment to inspect the external boxes. Should you notice any damage, it is crucial to note it directly on the driver’s Proof of Delivery (POD) before signing, and please save all packaging to help us swiftly resolve any potential claims.

d. Important Return Notice: If you anticipate a potential return, please instruct the delivery team to leave the original boxes. Secure packaging is required for freight returns; if the original packaging is removed, you will be responsible for sourcing suitable packing materials, or a repackaging fee may apply.

e.  Assembly Not Included: Please note that furniture assembly remains the responsibility of the client and is NOT included in this service.

f. Acceptance & Signature: A signature from an adult (18+) is strictly required. To maintain the efficiency of our upgraded freight network and protect the furniture's integrity, delivery refusals are not permitted.

 

E. AFTER DELIVERY: RETURNS & WARRANTY

30-Day Review: Please unbox and inspect your items immediatly within 30 days. If you discover any discrepancies or transit damage, please share your order number along with a brief description and clear photos of the item(s) to email support@atunushome.com for a swift resolution.

Post-Dispatch Cancellations & Returns: Once an order has shipped, it cannot be canceled. You must receive the delivery and follow our standard Return Policy.

5-Year Warranty: Every Atunus piece is backed by a 5-year limited warranty. This guarantee ensures that any quality or structural issues discovered after setup are professionally addressed, providing a much more reliable solution.