PRIVACY POLICY

Last updated: July 23, 2026

 

Atunus LLC.("Atunus", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy (the "Policy") explains how we collect, use, store, protect, and share your personal information. Please read this policy carefully when using our website and services.

 

A. WHAT WE COLLECT AND HOW WE USE IT

At Atunus, we collect a variety of personal and behavioural data to process your orders, improve our services, and personalise your experience. Below is a detailed breakdown of the types of data we collect and how we use them:

a. Identity and Contact Information

Data types: Full name, email address, phone number, shipping and billing address

Purpose:

● To process and manage your orders

● To send order confirmations, shipping notifications, and service-related updates

● To provide customer support and respond to inquiries

b. Payment and Transaction Data

Data types: Payment card details (processed securely via third parties), billing address, transaction ID, purchase history

Purpose:

● To process payments and refunds

● To issue invoices and receipts

● To detect and prevent fraud

c. Account and Login Information

Data types: Username, encrypted password, customer ID, authentication tokens

Purpose:

● To create and manage your account in Atunus

● To enable secure login and maintain your session

● To protect against unauthorised access

d. Device and Technical Information

Data types: IP address, device type, browser type and version, operating system, time zone, approximate geolocation, language preferences

Purpose:

● To ensure website compatibility and functionality across devices

● To optimise site performance

● To maintain website security and prevent misuse

e. Order and Cart Data

Data types: Product IDs, cart contents, applied discounts, checkout progress, shipping information

Purpose:

● To save your shopping cart between visits

● To personalise offers and recommend relevant products

● To track shopping patterns and improve our product range

● To fulfill your orders

f. Cookies and Usage Data

Data types: Pages visited, time spent on pages, clickstream data, scroll behaviour, referring website, interaction logs

Purpose:

● To analyse site usage and improve user experience

● To provide tailored content and product suggestions

● To support marketing efforts including retargeting (only with your consent)

g. Marketing and Communication Preferences

Data types: Email subscription status, opt-in/opt-out records, engagement metrics (e.g. open and click rates)

Purpose:

● To send marketing emails, offers, and newsletters if you have opted in

● To manage your communication preferences

● To evaluate the effectiveness of our campaigns

 

Our Site may allow you the option of adding additional information to your account profile, such as your order note, etc. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example.

 

B. DATA STORAGE AND PROTECTION

We store your personal information on secure servers and take reasonable technical and administrative measures to protect your information from unauthorized access, disclosure, or alteration. However, please note that any information transfer involves risk, and we cannot guarantee 100% security.

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your account. For personal data related to product purchases, we retain this longer to comply with legal obligations such as tax and sales laws and for warranty purposes.

 

C. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information to third parties, but we may share your information with third parties in the following cases:

a. Sharing with Service Providers: We share your information with trusted third-party service providers solely to support our business operations and enhance your shopping experience. This includes payment processors, logistics partners, and customer support providers, as well as marketing and communication platforms (such as EDM services) and functional third-party apps or plugins (such as review and site optimization tools) that are integrated into our store. Please note that these providers may access your personal information only to perform these tasks on our behalf and are obligated to protect it; however, their collection and use of your data are also governed by their own respective privacy policies.

b. Legal Requirements: We may disclose your information to comply with legal requirements, legal processes, or to protect our legal rights.

c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.

 

D. INTERNATIONAL DATA TRANSFERS

The personal data we collect through our Platform is primarily stored in the United States. However, to operate our services effectively and provide you with seamless support, your personal data may be securely transferred to and processed by our trusted international subprocessors and global operational teams located outside your original country of residence.

We take stringent measures to ensure that all international data transfers comply with applicable legal frameworks. For California residents, in compliance with the California Consumer Privacy Act (CCPA) and its CPRA amendments , any cross-border transfer or processing of your personal information is strictly limited to what is reasonably necessary and proportionate to fulfill our primary operational and business purposes.

When transferring personal data from the European Economic Area (EEA), the United Kingdom (UK), or Switzerland to regions that do not guarantee an adequate level of data protection, we employ robust legal mechanisms. This includes executing comprehensive Data Processing Agreements (DPAs) that incorporate the latest Standard Contractual Clauses (SCCs) approved by the European Commission. Furthermore, to provide global coverage, these DPAs—which govern both intragroup data transfers and onward transfers to our trusted subprocessors—integrate specific protections to ensure compliance with applicable privacy laws in Canada, the United States (US), and Singapore. We continuously update and maintain these agreements as regulatory frameworks evolve.

 

E. YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have some or all of the following rights:

a. Right to Access: You have the right to access the personal information we hold about you.

b. Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.

c. Right to Erasure: You have the right to request the deletion of your personal information, unless we need to retain it for legal purposes.

d. Right to Withdraw Consent: Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy our products and services.

e. Right to Restrict Processing: You can request that we restrict the processing of certain personal information.

f. Right to data portability: You have the right to request an electronic copy of your personal data (portability) and to have this information transmitted to another company.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

 

F. USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and store information to improve user experience, analyze website traffic, and provide personalized content. Where required by law, Atunus will request your consent before placing non-essential cookies (e.g., analytics and advertising cookies) on your device. You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website. To learn more about how Atunus use cookies and your choices, please refer to our full Cookie Policy.

 

G. DIRECT MARKETING

We may use your email address to send you direct marketing communications about our products, services, and promotional activities. With your consent, we may personalize these communications based on your purchase history, website interactions, and location to improve your user experience.

We will only send you such marketing communications if you have provided your prior explicit consent, where required under applicable data protection laws. You have the right to withdraw your consent or object to our use of your personal data for direct marketing at any time by contacting us at support@atunushome.com.

You may also opt out of receiving marketing emails at any time by clicking the unsubscribe link at the bottom of each email. We do not share your personal data with third-party business partners for their own direct marketing purposes.

 

H. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this page regularly to stay informed of the latest version of our privacy policy.

 

I. OUR POLICY REGARDING CHILDREN

The Service is not directed to children under the age of 13 or minors (as defined by applicable national laws). We do not knowingly collect or solicit personally identifiable information from minors. If you are a minor, please do not attempt to register for an Account on the Service or send any information about yourself to us. If we become aware that a minor has provided us with personal information, we will delete such information from our files as required by applicable law. Should a parent or guardian have reasons to believe that a minor has provided us with personal information without their prior consent, please contact us by sending an email to support@atunushome.com to ensure that the personal information is removed and the minor unsubscribes from the website.

 

J. CONTACT US

If you have any questions or need further information regarding this Privacy Policy, please contact us at support@atunushome.com.