DELIVERY & ORDER SUPPORT
Track Your Shipment
Follow your delivery, find your order details, and get help when you need it.
Where is my shipment?
Enter the tracking number from your shipping confirmation email. Use your shipment tracking number, not your order number.
Tracking is provided by Track123. When you search, your tracking number is sent to Track123 to retrieve shipment updates.
One order. More than one delivery.
Furniture and sets may ship in separate packages and arrive on different days. Each tracking number shows one shipment; a delivered package does not mean your entire order has arrived.
Delivery questions, answered.
A little guidance for the journey to your home.
Where can I find my tracking number?
Your tracking number is usually included in your shipping confirmation email. If your order has not shipped or you have not received that email, sign in to your account or contact our team.
Why are there no tracking updates yet?
Check that you entered the shipment tracking number, rather than your order number. Updates may take time to appear after a carrier receives a shipment. If the service cannot identify your carrier or the information remains unavailable, contact us for assistance.
Why has only part of my order arrived?
Furniture and sets may be shipped in separate packages and arrive on different days. Check each tracking number from your shipping emails. A delivered shipment does not necessarily mean every item in the order has arrived.
What if my delivery needs attention?
If tracking shows a delivery issue, or a delivered shipment has not reached you, contact our team with your order number and the relevant tracking number so we can help.